Rincón Surf School Cancellation & Refund Policy

Updated March 23, 2023

At Rincon Surf School+Resort, we understand that plans can change, and we have a strict refund policy to ensure the smooth running of our business. Please carefully review our policy below before making any payments or deposits:

  • 100% Refund or Re-Schedule: If Rincon Surf School cancels your lesson due to public health order, unsafe swell/surf conditions, or any other reasons deemed unsafe by our instructors, you will receive a full refund or can reschedule the lesson at no extra cost.
  • 100% Credit: If you cancel your lesson and inform us at least 24 hours in advance, you will receive 100% credit, which can be used towards any future lessons or services provided by the Operator. If you cannot use the credit, you may request a 30% refund instead.
  • Last-Minute Changes: Requests made less than 24 hours in advance are not guaranteed and will be accommodated on a space-available basis.
  • No Show/No Refund: If you do not show up for your scheduled lesson, you will not receive any credit or refund.
  • Credit Validity: Credits are valid for a maximum of two (2) years from the date of issuance and can only be applied towards services provided directly by the Operator. There is no guarantee that the same trip will be available, or that the price, terms, or location will remain the same.
  • Non-Refundable Payments: Please note that some or all of your payments and deposits may be non-refundable. We highly recommend the purchase of Travel Insurance to safeguard against unexpected cancellations. Medical exceptions to our refund policies will not be granted, including COVID-19 risks, which are now considered a known risk to travel in 2023.
  • Participation Risks: Rincon Surf School provides action sports that may carry inherent risks, and injuries may occur. By participating in our activities, you acknowledge these risks and agree to our refund policy.

We hope this policy provides a clear understanding of our cancellation, refund, and credit procedures. If you have any questions or concerns, please do not hesitate to contact us.